Luxembourg – November 11th, 2024 – Flexcom, a specialized software provider of analytics, provisioning and management solutions for Unified Communication and Collaboration (UCC), announces the launch of its operations in the United States, expanding into one of the world’s most dynamic and competitive markets.
Flexcom and nVision Consulting Group have entered into a strategic partnership agreement. As part of this agreement, nVision’s founder and managing director, Robert Saxe, has been appointed as the Country Manager for Flexcom’s US operations. Robert has consistently delivered measurable business performance improvements for nVision’s clients globally. With a career spanning over 30 years in business strategy, finance, digital transformation, and customer experience optimization, Robert’s leadership will be instrumental in positioning Flexcom as a key player in the U.S. UCC market.
According to Christophe Baehr, Flexcom’s CEO: “Our primary goal is to establish Flexcom as a strong player in the UCC management solutions niche. This strategy is grounded in the core values that have defined our 20 years of success: customer orientation, market responsiveness, and a human-centered approach. We are confident that Robert’s experience, strategic business relationships, and proven track record will not only help achieve our business goals but also uphold the values that have been key to our success.”
Flexcom’s solutions include three key offerings:
- Flexcom Analytics: A comprehensive application that tracks, analyzes and reports on both fixed and mobile phone traffic, as well as collaboration platforms. It delivers key performance indicators across all aspects of UCC environments, including voice, meetings, video, contact centers, gateways, and mobile data consumption.
- Flexcom Agile Provisioning: This solution centralizes UCC operations, providing a unified view of the entire enterprise collaboration environment. It automates daily management tasks such as onboarding new users, provisioning accounts and numbers, and modifying or deleting user profiles and settings. The solution also streamlines recurrent administrative tasks like moves, adds, changes, and deletions (MACDs), and facilitates smooth migrations to modern cloud platforms such as Microsoft Teams, Zoom, and Cisco Webex. Finally, the solution provides a secure and user-friendly web portal to delegate UCC administration to helpdesk, local administrator and supervisors.
- Flexcom Suite: An all-in-one solution offering both analytics and provisioning capabilities, designed for Managed Services providers but also available for end customers. The suite simplifies management of UCC environments, offering insights and operational efficiency.
“Given the pace of innovation in the UCC space, I’m confident that Flexcom’s solutions will have a significant impact as US customers seek optimize their UCC investments whether on-prem or as they migrate to the Cloud. Many organizations, regardless of industry or size, still struggle to efficiently manage their UCC platforms. Whether utilizing Cisco Webex or MS Teams environments Flexcom’s solutions provide robust analytics and significantly improve operational efficiencies for both end-customers and technology partners managing complex collaboration platforms”, says Robert Saxe, Flexcom’s Country Manager for the US.
About Flexcom
Flexcom is a software development provider specialized in Unified Communication and Collaboration (UCC) applications that analyze, manage and monitor UCC platforms. The Flexcom Suite is the only solution on the market that combines both reporting and provisioning capabilities for on-premises, hybrid or cloud-based environments. Flexcom’s agnostic applications integrate with Cisco, Webex, Microsoft Teams, Zoom and all leading UCC vendors, and the company is recognized for its smooth UCC migrations. For UCC providers and integrators, the Flexcom Suite adds value to Managed Services offerings. For SMEs and large companies, our solution simplifies the management and monitoring of UCC environments and contact centers. As a trusted solutions partner, Flexcom collaborates with 20 partners across Europe and North America and has attracted over 500 customers during its 20 years of operations. For more information about Flexcom and its suite of UCC solutions, visit: https://www.flexcomlabs.com
About nVision:
Established in 2007, nVision Consulting Group is a boutique consulting firm focused on helping our clients optimize their business performance and agility by aligning their business, digital and partnership strategies. From vision to strategy development to execution, nVision engages with clients in every stage of their journey and enables them to stay ahead of market transitions, establish sustainable strategic and competitive advantages, and realize maximum value from initiatives and investments in digital innovation. Headquartered in Chicago, nVision has a global focus and has delivered consulting engagements in more than 60 countries on six continents. For more information about nVision and its consulting portfolio, visit: https://consultnvision.com/
For further information or media inquiries, please contact: Caroline Sartori, marketing@flexcomlabs.com