What’s New since version 5.5.x
- New site provisioning capabilities
Matrix numbers visualization and suggestion by site
Site variables and site parameters assignation
Bulk provisioning by site
Dynamic selection of sites and ranges
Scopes by sites
- Microsoft 365 provisioning
For multi-vendors Cisco + Microsoft 365 / Teams provisioning
Automatic voice activation and number assignation, voice policy management…
Customized integration with direct routing
- New UCCX skill matrix and monitoring
Supervisor can manage agents of his team
Bulk skill level changes capabilities
Dynamic Assigned Contact Service Queue (CSQ) visualization
State of agents
- New integration capabilities for automatisation / digitalisation purpose
API and WebServices
New agile orchestrator engine
Actions templates
And over than 100 minor improvements and fixes…
